Help Center

1. ORDERS & SHIPPING

Do you ship internationally?

How can I track my order?

How long does delivery take?

How do I place an order?

What are your shipping charges?

Do you deliver on weekends

Can I change my delivery address after I've placed my order?

My order is delayed. What should I do?

Do you offer Cash on Delivery (COD)?

2. RETURNS, EXCHANGES & REFUNDS

What is your return policy?

How do I return an item?

When will I get my refund?

What if the product is damaged or defective?

I received the wrong item/size. What now?

What are the conditions for returns?

Can I exchange for a different size?

Can I cancel my order?

3. SIZE & FIT

How do I choose the right size?

My child is between sizes. What should I do?

Can I get sizing help before ordering?

Do your clothes run small or large?

4. PRODUCTS & COLLECTIONS

What’s the difference between Elite, Rare, and Mythic?

Do you restock sold-out items?

When do you drop new collections?

What age groups do you cater to?

Do you take custom orders?

5. PAYMENT & SECURITY

What payment methods do you accept?

Is my payment secure?

Do you offer EMI?

Do you accept discount codes?

My payment failed but money was deducted. Help!

6. DISCOUNTS & OFFERS

Do you offer first-time buyer discounts?

Can I use multiple discount codes?

Do you have sales?

Do you offer bulk order discounts?

7. ACCOUNT & WEBSITE

Do I need an account to shop?

I forgot my password. How do I reset it?

8. CARE INSTRUCTIONS

How do I wash Sana clothing?

How do I iron?

How do I maintain colors?

9. ABOUT SANA CLOTHING

What makes Sana different?

Do you have a physical store?

How do I stay updated on drops?

Can I collaborate with Sana?

10. CONTACT & SUPPORT

How can I reach you?

Question Name

What are your support hours?

How do I report an order problem?

STILL HAVE QUESTIONS?
We’re here
📧 support@sanaclothing.com [+91 999999]📸 @sanaclothing
Reply within 24 hours (usually way faster!)
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