Terms of service
Terms of Service
Welcome to Sana Clothing! We’re so happy you’re here. Before shopping with us, please take a moment to review our Terms of Service.
By using our website (www.sanaclothing.in), you agree to the following terms. If you do not agree, please do not use our website.
1. General Information
Sana Clothing is a girls' clothing brand offering multiple product lines — from everyday ready styles to exclusive, premium collections. We aim to provide you with quality, comfort, and a little wonder in every piece.
2. Use of Our Website
• You must be at least 18 years old to make a purchase.
• You agree to use the website for lawful purposes only.
• You are responsible for maintaining the confidentiality of your account and password.
3. Product Information
• We do our best to display colors and details accurately, but there may be slight variations due to lighting, screen resolution, or fabric dye lots.
• Sizes, availability, and pricing may change without notice.
4. Orders & Payments
• Once an order is placed, you’ll receive a confirmation via email or SMS.
• Orders are processed within 1–3 working days.
• We accept multiple secure payment methods, including UPI, debit/credit cards, and COD (if available).
• For exclusive or premium collections, advance payment may be required.
5. Shipping
• We offer shipping across India.
• Delivery times may vary based on your location and the product category.
• Tracking details will be shared once your order is shipped.
6. Returns & Exchanges
Returns:
Because every piece is made with love and care, we’re unable to accept returns once an order is confirmed.
However, products from our Elif Line and Elif Tier collections can be returned within 3 days of delivery. To request a return for these special products, please contact our Seller Security team at support@sanaclothing.in or via WhatsApp. Items must be unused, unwashed, and in their original packaging.
Exchanges:
If the fit isn’t quite right, don’t worry! We’re happy to offer a free exchange within 3 days of delivery on most products. Just reach out — we’ll make it right for you.
7. Intellectual Property
All content on our website — including images, product designs, logo, text, and branding — is the property of Sana Clothing. Please do not copy or reuse any material without written permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from using our website or products. All purchases are made at your own discretion and risk.
9. Changes to Terms
We may update these Terms of Service at any time. Please review them periodically for any changes.
10. Contact Us
Have questions? Need help with your order?
We’re always happy to assist you.
Email: help.sanaclothing@gmail.com
Instagram DM: @help.sanaclothing
Thank you for trusting Sana Clothing. We promise to keep delivering magic in every stitch.